Policies

Terms and Conditions

Welcome to Food From Mom LLC. By purchasing our products, you agree to the following terms and conditions, which are subject to change at any time without prior notice. Please read carefully.

1. Eligibility

• Our services are intended for individuals who are 18 years of age or older.

• By purchasing our products, you confirm that you are at least 18 years of age. If you are under 18, you are not authorized to use our services.

2. Menu and Meal Components

• Each meal typically includes a Dal, two rotis, a curry, and rice. However, the menu and meal components are subject to change at our discretion without prior notice.

• While we strive for consistency, the only guaranteed components in each meal are:

• Dal.

• Curry(may be a second different type of dal).

• Rice.

• Rotis.

• Images of meals displayed on our platform or in promotional materials are AI-generated and for illustrative purposes only. They may not represent the actual product.

3. Order Modification and Cancellation

• We reserve the right to modify or cancel orders at any time and under any circumstances, including but not limited to supply chain issues, operational constraints, or

unforeseen events without prior notice.

• If an order is canceled on our end, a refund will be issued only for the specific meal components that were not delivered on the scheduled day. Refunds for longer-term plans

(e.g., weekly or monthly subscriptions) will not cover other days unless explicitly canceled.

4. Pick-Up Policies

• All meals must be picked up during the designated pick-up time and at the designated pick-up location.

• Pick-up times and locations are subject to change at our discretion without prior notice. Customers are responsible for checking the “Pick Up Information” page on our website for the latest updates.

• If a customer fails to pick up their meal during the specified pick-up time, no refund or alternative pick-up will be provided.

• In the event that a designated pick-up location is unavailable, we will make an effort to provide an alternative location nearby. However, we reserve the right to cancel the pick-up. In such cases:

• A full refund will be provided for the specific items scheduled for that day.

• No refunds will be issued for remaining days in any ongoing plans.

5. Customer Communication

By purchasing any product from Food From Mom LLC, you agree to receive emails, text messages, and other forms of communication from us. These communications may

include, but are not limited to:

• Order confirmations and updates.

• Notifications regarding pick-up locations, times, and changes.

• Changes or cancellations to orders or schedules.

• Promotional offers, discounts, and new product announcements.

• Surveys, feedback requests, or other forms of customer engagement.

Customers may opt out of all communications, including promotional and transactional messages, by contacting us directly or following the opt-out instructions provided in the messages. However, opting out of transactional communications may limit our ability to notify customers of updates related to orders and logistics, and customers will remain responsible for checking the “Pick Up Information” page on our website for the latest updates.

6. Returns and Refund Policy

• All sales are final, and returns are not accepted. Due to the perishable nature of our products, we are unable to accept any returns under any circumstances.

Refunds will only be issued for:

• Orders canceled by Food From Mom LLC.

• Items undelivered due to circumstances on our end.

For customers with plans longer than a daily plan (e.g., weekly or monthly subscriptions):

• Refunds will be issued only for the specific meal(s) scheduled for pick-up on the day that was canceled by us.

• Refunds will not cover any other days of the plan that were not affected by the cancellation.

Refunds will not be issued for:

• Missed pick-ups by the customer.

• Changes to meal components or menu substitutions.

If customers have unique circumstances for which they are seeking a refund, they should contact us via email or phone. These requests will be reviewed and handled on a

case-by-case basis at the sole discretion of Food From Mom LLC.

7. Disclaimer

• Food From Mom LLC is not liable for any inconvenience caused by changes to the menu, pick-up location adjustments, or cancellations due to unforeseen circumstances.

• While we will make an effort to notify customers of changes via email or text, the “Pick Up Information” page on our website is the official and most up-to-date source for details regarding pick-up logistics, and the “Menu” page is the official and most up-to-date source for any changes to the menu. Customers are responsible for regularly checking these pages to stay informed.

8. Force Majeure

We are not responsible for delays, interruptions, or cancellations caused by events beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.

By purchasing from Food From Mom LLC, you acknowledge and accept these terms and conditions, and confirm that you are at least 18 years of age. Thank you for choosing us to provide you with homestyle meals.

Privacy Policy

Effective Date: 01/22/2025

Food From Mom LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

Eligibility

Our website and services are intended for use by individuals who are 18 years of age or older. By using our website or services, you represent

and warrant that you are at least 18 years of age. If you are under 18, you are not authorized to use our website or services, and we request

that you do not provide any personal information.

Information We Collect

We may collect the following information when you place an order, visit our website, or interact with our services:

• Personal Information:

• Name

• Phone Number

• Email Address

• Shipping Address

• Cookies and Website Data:

• Usage data (e.g., pages viewed, time spent on the website)

• Browser type and device information

• IP address

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, enhance site performance, and for marketing purposes. Cookies

may be classified as:

1. Essential Cookies: These cookies enable core functionality such as security, verification of identity, and network management. These cookies

can’t be disabled.

2. Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalized experience.

3. Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors, and provide better overall

analytics.

4. Marketing Cookies: These cookies track advertising effectiveness and include Meta Pixel tracking, which may track purchases and other

interactions to deliver personalized ads across Meta platforms and their network.

Managing Cookies

Visitors can manage their cookie preferences through the cookie consent banner on our website. You can also disable cookies via your browser

settings. Please note that disabling certain cookies may impact website functionality.

Payment Information

Payments are securely processed through Wix Payments or other integrated third-party providers. We do not store your payment details. All

payment processing is subject to the provider’s privacy policy and security measures.

How We Use Your Information

We use the information we collect for the following purposes:

1. Order Fulfillment: To process, fulfill, and deliver your orders.

2. Third-Party Fulfillment: We may share your information with third-party service providers (e.g., shipping companies) solely for the purpose of

fulfilling your order.

3. Site Optimization and Analytics: To monitor and improve website performance, usability, and functionality through the use of cookies and

tracking technologies.

4. Promotions and Advertising: To send promotional materials, newsletters, and advertisements related to our services. You can opt out of

promotional communications by following the instructions provided or contacting us.

5. Legal and Security Purposes: To comply with legal obligations or to protect our rights, property, or safety.

Data Sharing

We do not sell, rent, or share your personal information with third parties for their independent marketing purposes.

We may share data with:

• Third-party Service Providers: For payment processing, shipping, our marketing purposes, and website analytics.

• Legal Authorities: When required by law or to protect our legal rights.

Use of Meta Technologies

We may use Meta technologies (e.g., tracking and analytics tools provided by Meta) to understand website performance, monitor user

interactions, enhance advertising effectiveness, and more.

For more information on how Meta collects, processes, and safeguards your information, please refer to the Meta Privacy Policy.

Use of Wix

Our website is built and hosted using Wix, a third-party platform that helps us manage our website and services. Information collected through our

website may also be collected and processed by Wix in accordance with their own Privacy Policy. This includes, but is not limited to, data

related to your interactions with our website, such as personal information, cookies, and usage data.

For more information on how Wix collects, processes, and safeguards your information, please refer to the Wix Privacy Policy.

Cross-Border Data Transfers

The personal information and website interaction data we collect, such as browsing behavior, purchase information, and other usage data, may

be transferred to, stored, and processed in countries other than your country of residence, including the United States. By using our website or

services, you acknowledge and agree that your information may be transferred across borders, subject to the applicable laws and safeguards in

place to protect your data.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your personal information.

• Request deletion of your personal information, subject to our legal and business obligations.

• Opt out of cookies and promotional communications.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of

our services after changes are made constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Food From Mom LLC

Email: foodfrommum@gmail.com

Phone: (240)-728-8029

By using our website or services, you confirm that you are at least 18 years of age and consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

Return and Refund Policy

Returns and Refund Policy